4 Ways Silos Are Toxic to Fundraising

Silos are death. The more we learn about what works in fundraising today, the more we’re encouraged to focus on the donor’s journey or experience. Customer service—something that has always been important—is suddenly getting more notice.

That’s a really good thing. One thing guaranteed to hurt customer service is when internal staff and systems aren’t communicating—or are flat-out competing. That’s when silos are death to your organization.

Here’s where these conflicts may be lurking.