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Have you been dumped by your donors? If you feel as if your fundraising is an uphill trudge, you're probably right. That's because you might be depending on acquiring a lot of new donors and neglecting those you already have. Despite the emphasis on acquiring donors, many charities saw a loss of 107 donors for every 100 gained.
How did fundraisers and charities do that? It wasn't that hard. Here are the rules: Ignore attrition, under-communicate, over-ask, give bad customer service, settle for passive donor commitment and be fickle.
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