How to Communicate in the Midst of Tragedy: 9-Step Checklist

Like you, my heart and head are heavy in the wake of the bombings in Boston. Especially since I feel so helpless. I had a completely different post planned, but wanted to respond ASAP to the questions, worries and just totally wrong communications I’ve seen going out since the bombings Monday afternoon. Most of this outreach was harmless but simply a mismatch with what’s on our minds right now. Because most of us are feeling horror, sadness, fear, uncertainly, and a sense of helplessness and vulnerability. Here are my right-now recommendations for your organization’s response.