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It used to be that nonprofits shied away from prioritizing their brands. After 15 years of running MSDS, however, I've noticed that nonprofits are becoming more aware of the link between a brand's strategic value and organizational impact.
One reason for this shift, I suspect, is that competition—for funding, people's attention, human capital—has gotten stiffer. And nowhere is that more apparent than online. When a nonprofit's website is underwhelming, it is not only out there for the world to see, it also sends the wrong message and undercuts the organization's mission.
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