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The question today is not whether a charity should use social media, but how it should use the information that supporters are sharing on social media to attract more people to its mission and increase fundraising. The answer to the question lies in understanding social media constituents and identifying which ones are the most “social” — those who best interact with and influence others across their online networks — because, while each constituent is a potential donor, some are more adept at spreading the word and energising others.
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