Where’s the Acquisition Variable in the Retention Equation?

So we’re all on the donor retention bandwagon, right? Treat your donors well; use their personal information to show that you know what interests them; thank them promptly and frequently; describe the impactful results of their support, etc. But what about the acquisition variable in the retention equation?

While the above techniques are important, they all happen after the donor comes in the door — but retention potential comes into play long before that moment. And if donors don’t join your organization for the right reasons, then no amount of engagement and retention activities will keep them on board.