10 Telemarketing Tips

4. Visit your call centers at least once a year. Callers love to see the client in person; it is energizing. Dress casually, like you’re one of the team. Bring gifts such as branded backpacks and T-shirts, and talk to the callers about the challenges of their job.

5. Never let the callers hear you say anything bad. Even if the program is failing, be positive around the callers. Only talk to the account people about problems. Try to maintain a “cool” image so that callers like you.