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Vinay Bhagat
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[This is] a challenging year. In addition to the recession, we are also seeing some other troubling indicators. Direct mail-based donor acquisition is getting harder and more expensive due to postage rate increases, mailing list fatigue and postal mail delivery challenges. Many nonprofits have cut back on direct mail-based acquisition efforts as donor files shrink and current communication approaches fail to align with a more empowered “new breed of donor” — constituents who value transparency about how their funds are being applied, are increasingly taking an active role in their philanthropy and have high expectations as to how they should be communicated to online.
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Vinay Bhagat
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