Strength 
Training for 
Fundraisers
12 tips to help you flex your fundraising muscle and build (or rebuild) an effective development office from the ground up.
By
Ken Burnett
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3. I'd develop a culture of appropriate but high-quality donor service in our organization
I'd make sure we are always a pleasure to do business with. Tragically, nonprofits are not very good at customer service — and that is an understatement. We should perhaps reflect that customer service is like personal hygiene. Without it, your relationships won't even get started.
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