Strength 
Training for 
Fundraisers

Not a savory thought. Yet experience tells me good, appropriate customer service is missing in most of my competitors (so providing it is just one more way we'd be 15 minutes ahead). As almost every "mystery shopping" test confirms, fundraisers are almost invariably rotten at customer service. In the past, most donors haven't expected anything better, but as customer expectations rise generally, that will change for nonprofits, for sure. To enhance the experience of being a donor to our nonprofit, our department would offer the most appropriate, most friendly, most efficient and most effective customer service to be found anywhere. All at a time that suits our donors rather than suits us. So our donors would like doing business with us. And they'd tell their friends.