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It can be hard to balance the demands of staff who accuse you of "dumbing down" the program or to avoid pressure from major donors who forget that everyone isn't just like them in terms of their interest in reading your mail. But as soon as you start writing to them instead of to your donor, you're potentially sabotaging your response rate and income.
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Pamela Barden
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Pamela Barden is an independent fundraising consultant focused on direct response. You can read more of her fundraising columns here.
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