Part of the Fundraising Job: How to Best Manage Your IT Department

The IT staffers don’t mean to be awkward — they have a tough job to do. They have to manage a growing range of devices, operating systems and protocols, while making technology reasonably secure from unwelcome attention. They also have to troubleshoot and support many software applications and, let’s face it, a wide range of competence among users. They might not even work for your organization; if you outsource IT support, they have to look after many organizations’ needs. So IT departments’ natural tendency is to keep everything as simple and secure as possible, without too many variations to remember. Otherwise, chaos would reign.