6 Things I Wish I'd Known 20 Years Ago
They are simple but also powerful. And oh-so-easy to forget.
3. What I wish I'd known about communications: Feeling first, facts later. There are no exceptions to the rule that we must awaken the heart to arouse the mind. We have to move people emotionally before they will take in information — or act. We can't spout information until we touch the heart. Speak to the soul so the facts have a fighting chance.
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