What's in a Name?
A lot, found ChildFund International. To dispel misconceptions and better communicate the global scope of its brand, the 70-year-old organization recently embarked on a brand makeover that has invigorated staff and donors alike.
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Pressendo says supporters acquired through the online channel are higher-value and tend to stay with the organization longer, as many other nonprofits have found. Plus, it's a smoother conversion process, as a sponsor can search through a list of children and see if there's a child in a region or gender or age that appeals to her personally, select that child, and fulfill the sponsorship immediately. The delay in the process for DRTV responders who call to receive a package with sponsor child information in the mail can make conversion more of a crapshoot.
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Abny Santicola
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