On a Wing and a Prayer

Years of high turnover had left the team mottled and unsure of itself, so taking on such a challenge amounted to “starting at the bottom and working our way up,” Carpenter says.

“It helped us to realize that, in the face of all this adversity, we could do great things,” he says. “We could learn to trust each other. And it became a catalyst for the team to pull together and rally.