Ask the Experts: Vendor/Client Relationships

But on the face of it, I’d say good riddance. How hard does one have to work to meet the needs of a bad customer?

For the nonprofit to end the relationship on these terms means the VP didn’t value the relationship anyway, and it was likely about to end. The DM company saved 1,500 bucks.

And if I wanted to be a smartass about it, I would compute the value of the revolving loan based on late payments and write back and suggest that I’d be willing to donate the value of the loan as an ‘in kind’ service.
— Thomas W. Hurley, partner/president, Non-Profit Group, DMW Worldwide