Association of Support Professionals Awards Blackbaud Top Web Support Site

ASP's 15th annual Ten Best Web Support Sites competition honored 10 companies for excellence in online service and support. The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 performance criteria ranging from overall usability to customer experience. The 10 winning sites will be profiled in a new book, "The Ten Best Web Support Sites of 2012," to be published by ASP this month.