Association of Support Professionals Awards Blackbaud Top Web Support Site

Blackbaud was honored for key website features, including:

• BlackbaudKnowHow.com, a products blog that launched in 2011 featuring software and online resources, tips and tricks, and best practices aimed at helping customers use Blackbaud software more effectively.
• Chat Support, which is easily accessible from any Blackbaud.com webpage.
• Case Central, an online interface with Blackbaud's case management system that allows customers to easily stay on top of their organization's cases and communicate with support.
• Improved usability, including a redesigned site navigation and support homepage layout.

"We've been pleased with the level of customer engagement on our products blog BlackbaudKnowHow.com and in our Web support resources in general," said Jeff Malmgren, Blackbaud's vice president of customer support. "Being selected as one of the best web support sites by ASP for the third time reflects our continuous commitment to enhancing our customers' support experience."