The New Volunteer Manager’s Toolkit

• Knowing your volunteers — initially and ongoing. Learn about them and continue to communicate with them.
• Completing your due diligence. Do your homework to assess risk management, and also get the chance to better know and understand prospective volunteers.
• Making sure you’re all on the same page. “Does everyone — volunteers, staff, clients — know what’s expected of them? Is it written down? Has everyone agreed to follow the rules?” Bennett asked.

Common program components
Christian then went into further detail on common volunteer program components, providing this disclaimer: “You may not need every one of these components, but each component should be evaluated regularly.”