Blackbaud’s Support Site Wins 'Ten Best Web Support Sites' Award
The Association of Support Professionals honors the software company for online support excellence.
The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covered overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and a major site development challenge. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2010," to be published by ASP next month.
- Companies:
- Blackbaud
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