Blackbaud Support Wins Top Honors

"The judges were especially impressed by Blackbaud's use of interactive technology to deliver a high-quality customer experience,” said Jeffrey Tarter, ASP's executive director. “The site is much more than a place to look up answers—it's a platform for a genuine self-serve support community."

The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2009," to be published by ASP next month.