Blackbaud Support Wins Top Honors

Blackbaud was judged based on three key features of its site:

* Blackbaud’s Case Central, which enables customers to review and update their organization’s existing cases, create a new case, or initiate a chat session for immediate online assistance
* Blackbaud’s Support Newsletters, which keep customers informed about the latest software information, tips for using their software effectively, and upcoming events
* Blackbaud’s Idea Banks, which allow customers to submit their own suggestions, add comments, and vote for the suggestions they want the most. Blackbaud’s product management team can then review customer suggestions, leave feedback, and update the status of a suggestion