Blackbaud Support Wins Top Honors

Additionally, the company was evaluated based on the replacement of its user forums earlier this year. “Since we implemented the new forums in February, more than 500,000 users have contributed to over 14,000 threads and 36,000 posts—we have a truly engaged community of users,” said Jeff Malmgren, Blackbaud’s vice president of support. “Our forums are a lively gathering place for the nonprofit community to exchange ideas, ask questions about best practices, share creative uses for Blackbaud software, collaborate, and network."