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Best practice No. 1: Employ multi-faceted brand strategies. Shaw said many groups use a three-pronged approach that includes:
* 1. Research, in which they focus on segments of donors and how they behave.
* 2. Tell and sell, in which they craft messages for segments; and
* 3. Deliver excellence, where they focus on a few key brand dimensions and then over-deliver.
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- People:
- Catherine M. Shaw
- Places:
- Washington, D.C.
E
Abny Santicola
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