Cheers and Jeers

In January, I wrote about a frustrating experience I had in trying to join the monthly giving program of a major nonprofit organization. Not long after the issue mailed, I got a warm message from Kenny Allen, Internet direct-marketing specialist at St. Jude Children’s Research Hospital, assuring me that, “We are working diligently … to address each and every one of the items you raised in your editorial, as well as a few others.”