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There are advantages to using both front-end premiums (items all recipients receive in the direct-mail package) and back-end premiums (items sent later only to those who donate). A front-end premium can often boost response, and there are no fulfillment costs involved. Back-end premiums also can boost response. And while there are fulfillment costs, the organization only has to give out back-end premiums to individuals who have donated rather than everyone it mails, as with front-end premiums. For this reason, Chewning says back-end premiums can be items of greater value.
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- Hugh Chewning
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Abny Santicola
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