Beyond Multichannel
Compassion & Choices relies on ‘omnichannel’ marketing — a steady flow of consistent
messaging — to
fuel its fight for
end-of-life rights.
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The "welcome period" gives supporters time to consider a variety of ways to engage with C&C the next time around. It's part of a process through which lapsed supporters may be brought back, new supporters recruited and current supporters converted into "super-supporters" — MacIntyre's term for those supporters who are acquired through one action and then proceed to engage in several others, such as petitions, contribution, accessing services, referring others to the service, etc.
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David Mckenna
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