Conference Roundup: Managing Angry Donors

Start with common sense. This according to Kim Daley, donor services assistant for Doctors Without Borders/Medecins Sans Frontieres USA, a co-presenter of the session “Managing Donor Anger: Turning the Tide in Your Favor” at the 2008 New York Nonprofit Conference earlier this month.

“Be a good listener,” Daley said. “How you speak to someone matters. They don’t want to be cut off [or] contradicted. Treat them as unique individuals, which is good PR.”