Conference Roundup: Managing Angry Donors

Organizations that can’t nip the anger in the bud should still talk to those angry callers even if staff feels like they won’t change their minds. Daley received a call from an irate woman about one of Doctors Without Borders’ acquisition mail pieces. The piece was a world map where Israel, along with other smaller countries, was listed in the legend on the corner of the map rather than on the map itself. The caller accused the organization of anti-Semitism and promised that she and all of her friends would not give a dime to it because of the perceived slight.