Conference Roundup: Managing Angry Donors

Daley was in the middle of the angry call when she lost the connection. Instead of forgetting about it, she used what little information she had about the woman to track her down and give her a call back.

“She was surprised by the call, she had thought I hung up,” Daley said. “She was never going to see [it] our way, but we parted ways on a more positive note.”