There's a System for That!

Let's apply that concept to your office. How do you handle a phone request for more information about your organization? Do you scramble around and try to make up something new to send? Do you direct the person to your website? Do you procrastinate because you just don't know what to send?

What if you take a few minutes to think through this task and come up with a standard response? What information would you like the caller to receive? What action would you like him to take after reviewing the information? Think it through. Make a decision. Then write it down so you can refer to it next time someone calls. It may take some extra time right now to create the system, but it will save you lots of time in the long run.