Customer Satisfaction With Nonprofit Websites Increases Donations, Volunteering, Loyalty
New Study from ForeSee Results Shows Nonprofit Sites Play Key Role But Could Perform Better
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ANN ARBOR, Mich., April 27, 2009 — Visitors to nonprofit websites are more likely to donate money, volunteer time, and recommend the nonprofit to others if they are satisfied with their online experience, according to a new study from ForeSee Results. The inaugural study used the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to gauge satisfaction of over 2,000 respondents who visited nonprofit websites. In aggregate, nonprofit websites score 73 on the study’s 100-point scale, below many other online industries, including Online Banking (83), E-Retail (74), E-Government (74) and Automotive Websites (78).
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- Companies:
- ForeSee Results
- University of Michigan
- People:
- Larry Freed
- Obama
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