Despite Exemption, Charities Experience Do-Not-Call Fallout

A Harris Interactive poll of 1,011 people in August 2003 found that 37 percent thought that the federal do-not-call list also applied to charity calls.

“It certainly has been confusing for people,” says Kimberly Haywood, director of telemarketing for the March of Dimes, a national child welfare organization, who often sits in on fundraising calls. “I could hear it in [the consumer’s] voice: ‘But I thought I was on the national do-not-call list.’”