Donor Complaints: Listen and Learn

But just as you don’t want your spouse to file for divorce or your child to hitch a ride to the mall from a stranger, you also don’t want a valuable donor to say goodbye to you.

Too many nonprofit organizations don’t deal with complaints in the best
manner, and many complaints end up in the garbage can with no response. What’s the best way to deal with them? Your strategy should first depend on whether the complainer is a donor or non-donor.