Donor Complaints: Listen and Learn

If the complainer is someone who’s never donated to your organization before, and who probably is responding to an acquisition effort, there are other considerations to incorporate into your response.

For organizations that address politically sensitive issues, complainers might disagree with your stance. If this is the case, a response generally isn’t needed, although do yourself and the complainer a favor by including the individual on a do-not-solicit suppression file, which you should use with each merge/purge.