Engage Conference Spotlight: Omnichannel vs. Multichannel

Dennis Lonergan, owner of Eidolon Communications, is a pioneer in the use of omnichannel vs. multichannel, and in our July 2012 issue, FS Editor-in-Chief Margaret Battistelli Gardner discussed "Omnichannel vs. Multichannel" with Lonergan, who will be one of the presenters of the Human Rights Campaign case study at the Engage Conference.