The End of Revolving-Door Leadership

4. Hardwire employee thank-you notes.

I am a big advocate of sending thank-you notes to employees who do an excellent job. But that doesn’t mean just sending the occasional note when someone goes far above the call of duty. It means literally mandating a specific number of thank-you notes for leaders to send to the people they supervise. Thank-you notes don’t just happen. If they aren’t hardwired into an organization, they don’t get written. And a thank-you note is just too powerful a tool not to use. People love receiving thank-you notes. They cherish them.