The End of Revolving-Door Leadership

And here’s the bottom line. Not only will your customers have consistently excellent experiences with your company, your employees will as well. Happy customers and happy employees are two sides of the same coin — and that coin is the currency that buys you results that last.

Quint Studer is the author of “Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top” (Wiley, October 2007, $24.95). It is available at bookstores, major online booksellers, directly from the publisher by calling 800.225.5945 or online at www.studergroup.com