Everyday Heroes (Times 2)

Through FundRaising Success and Facebook, I have since gotten to know Karen better — she’s a data maven who’s now on staff at ROI Solutions; she’s also an unabashed dog lover, a devoted friend, a badass triathlete, a free spirit and a delightful goofball. But back then, she looked like just another woman in line, frustrated by the summer heat she had stepped out of and the train-station chaos she had stepped into, and who — oh, by the way — just happened to be responsible for saving countless animals from lives of misery.