Web Exclusive: How to Survive Donor Complaints
Fundraisers needn’t be intimidated by complaints from donors. Not when you can answer with the truth.
A complaint can create anxiety that damages an organization. Or, if you face it with the courage of your convictions and a good attitude, it can be a magic moment that creates new bonds with the donor.
Just remember to keep your eyes on the big picture: It’s all about the good work your organization does.
- Companies:
- Merkle|Domain
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