Web Exclusive: How to Survive Donor Complaints

Let’s look at three common donor complaints and what you can do to turn a complaint into a positive touch.

Complaint: Too much mail
Positive touch: We very carefully track everything we send to make sure we’re spending our money wisely. We know you can’t send a gift in response to everything you receive. Give when it’s the right thing for you to do. We wouldn’t think of asking for any more than that. If we’re sending more mail than you want, that’s not the best use of our money. Would you like us to reduce the amount of mail we send you?