Fundraising Communications-Remember to Dot Your I's and Cross
Channel integration largely impacts two aspects of fundraising communications: your brand and specific campaigns. With branding, channel integration means using the same messages (visual, written, spoken) at all points of contact that a donor or other audience member has with your organization. Each point of contact reinforces the messages you want her to receive. When applied to a fundraising campaign, channel integration allows you to reach the donor through the medium she's most comfortable using (meeting, e-mail, Web, PowerPoint, mail, etc.) and build on the campaign's more focused message at each additional point of contact.
Sarah Durham is president of Big Duck, a New York City-based branding, marketing and fundraising firm for nonprofits. She serves on the boards of the National Brain Tumor Society and the New York Chapter of the Association of Fundraising Professionals (AFP).