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Clicking on the “Donate” button more often than not precedes an unpleasant online experience that tries the patience and perseverance of even the most dedicated contributor. It takes you to a page where you are instructed to wade through a long list of donation options or to click — yet again — to download a form that you must print out, then fill in by hand, stuff into an envelope and then find a 41 cent (or Forever) stamp to mail it. (I have had this experience first hand with several well-known membership organizations!)
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M. Sue Woodward
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