Social Media Crisis

It is important to realize and prepare as you work toward building your online community, especially since the bigger the community, the more visible it becomes — which is a good thing, most of the time. But when it leads to people (usually very vocal) who have something to say that isn’t so nice about what your organization strives to achieve with its mission, it can be harmful. Here are three tips to help prevent the haters (people who are against what your organization represents) from derailing your communities.