How to Deal With Objections
One of the most frustrating things a major-gifts officer can experience is an objection. The tendency, when the objection card is played, is to take it personally or get defensive. But an objection is nothing more than a signal or marker for something else. And the minute you hear one, instead of going inward and getting defensive or anxious, the one huge thing you can do is:
If you’re hanging with Richard it won’t be long before you’ll be laughing.
He always finds something funny in everything. But when the conversation is about people, their money and giving, you’ll find a deeply caring counselor who helps donors fulfill their passions and interests. Richard believes that successful major-gift fundraising is not fundamentally about securing revenue for good causes. Instead it is about helping donors express who they are through their giving. The Connections blog will provide practical information on how to do this successfully. Richard has more than 30 years of nonprofit leadership and fundraising experience, and is founding partner of the Veritus Group.