International Voices on Fundraising: How to be 15 Minutes Ahead

* Set up a donor support helpline. Have it operate at times most convenient for your donors, not for you. An answering machine outside office hours is a start.

* Show your people. List named individuals, their job titles, photos and their phone numbers in your annual report, newsletter or wherever appropriate. Invite contact on appropriate issues. The message is, “We’re here to help you.”