Editor's Note: Little Disasters

Great news! Your organization made it another year without a major disaster. No one spent your endowment funds on gin and Jacuzzis. No one hacked into your donor files, and, as far as you know, your celebrity spokesperson still wears underwear when she’s out in public.

But what about the seemingly minor disasters? Did your Web site skitz out in the middle of an online donation? Did a cancelled check in a bank statement suddenly remind a donor that she never got a thank-you for her donation?