Editor's Note: Little Disasters

Last December, I went to a highly respected organization’s Web site to make modest gift donations in my bosses’ names. The site explained that each person would receive a note announcing the gift. At the end, there was a glitch that left me wondering if my transaction actually had gone through, so I spoke with a very helpful woman who assured me that it had and that the acknowledgements would go out within days. The withdrawal showed up immediately in my bank account, as well.