Lost: Donor Service. Reward If Found
Are some fundraisers "in love" with their donor bases but not all that fond of the individual donors? Maybe that explains some of the disservice I've seen lately.
Where's the receipt?
I know postage is 44 cents and nonprofits have to be wise stewards of their donated funds, but it seems the threshold for getting a receipt is moving ever higher. While a receipt isn't required for donations less than $250 (unless goods or services are provided; in that case, the threshold is $75), it's a great opportunity to thank a donor and encourage future giving.
Pamela Barden is an independent fundraising consultant focused on direct response. You can read more of her fundraising columns here.
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