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Merkle’s Response Management Group’s comprehensive service solution for fundraising clients includes scanning and imaging both checks and reply documents. This approach makes it possible for Merkle to deposit funds electronically, and the captured donor data is then uploaded into the Alley Cat Allies donor management system. Processing is completed within 48 hours, and all images are then made available to Alley Cat Allies staff via Merkle’s Arch-e web-based image viewer application. Fast and efficient processing of responses and the ability to access all images allow Alley Cat Allies to acknowledge donors in a timely manner and respond more quickly to donor service requests.
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